CS6: Adobe Help Manager - PDF download/extraction error
Hi - we have received several reports through this forum that some users are encountering an issue when downloading Help reference PDFs through the Adobe Help Manager in CS6. Problem: Although the...
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Nice work guys, this worked a treat! One thing not mentioned is the cached version of the chc preference file. That might be something to add to the notes, if it needs to be removed.
View ArticleRe: CS6: Adobe Help Manager - PDF download/extraction error
Hi Mark This trick did not worked for me : I'm still in "Download Pending" with all Help PDF of all CS6 applications I have installed. Any news from your engineering team ? May be they can make a...
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reply from windows cannot be founr ty anyway
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Re: CS6: Adobe Help Manager - PDF download/extraction error
Hi Mark I was almost sure that this issue was related to our proxy, so I decided to trace the dialog between HelpManager and our proxy. I used a HTTP sniffer called Charles ( demo downloadable here:...
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Thanks so much for the extra information, Didier. Mark has passed this on to the engineering team.
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Hi Kirsti! Any news from the engineering team about a fix concerning Help Manager ? Regards,Didier Nicolas
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Hi, Didier,I don't have an answer right now (it is a holiday weekend in the US). But I've pinged Mark to find out.--Kirsti
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These directions are misleading on how to find the Library folder in 10.7. "Tip: To find this directory on Mac OSX 10.7, open the Terminal application and enter the following: "chflags nohidden...
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You can also just hold the Option key while navigating to "Go" then Library appears as an option.
View ArticleRe: CS6: Adobe Help Manager - PDF download/extraction error
It is March 1, 2013 and this problem continues (on a new MBP with a fresh install of all software). Adobe's help system began to deteriorate with the release of CS5 and has only become worse in all...
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It is now March 31, 2013 and I also am having this same problem. When I search for %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 in Windows 7, it doesn't exist. I am on the Cloud. If I...
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If the folder does not exists, it usually indicates that 'Adobe Help Manager' was never launched on the machine successfully, or that the user had no write permissions to the folder %appdata%, or that...
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Hi, If you are behind a proxy, allow the program 'Adobe Help' to pass through and access the internet. Also, have you been able to locate the folders above and delete the contents there-in?...
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Instead of laying this problem off on users, why doesn't Adobe FIX IT!! It is, after all, Adobe's poor design, and incompetent implementation that causes the problems, and lazy, (some would argue,...
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It appears adobe help manager can no longer access help pdfs to automatically update. The UPDATE button is grayed out. I downloaded some manually. It still doesn't work when you put them in the correct...
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Re: CS6: Adobe Help Manager - PDF download/extraction error
More than two years after the original post and clearly people are still having the same problem with Help Manager.I am "using" version 4.0.0.244 and according to About Help Manager this is the current...
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Re: CS6: Adobe Help Manager - PDF download/extraction error
This problem has bugged me for some time,so I put a lot of effort towards getting it to work on Windows 8.1 The key issues are to delete (or...
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